Eight years building digital products across telecoms and health technology, most recently AI and clinical integrations for the NHS.

Senior Product Manager

Owned Consultant Connect's web, iOS and Android products and led six engineers and two product managers. The platform helps GPs get specialist advice before referring patients to hospital.

Led the rollout of photo-based dermatology across all 14 Scottish health boards, including secure links to national login and patient-matching systems. Active users grew from 4,000 to 7,000 in the first year. The rollout helped retain £2M in contracts and grow Scottish revenue 20% over two years.

Built an AI feature that transcribes calls and identifies the clinical outcome. On one service, recorded outcomes rose from 4% to 97%. Also shipped integrations with EMIS and SystmOne that send 800+ clinical documents to GP records each day, with a 96% acceptance rate.

Product Manager

Owned Vodafone NZ's business broadband products. After staff raised repeated billing complaints, I worked with an analyst to find a pricing error affecting 1,500 accounts. Fixing it recovered NZ$700K in three months at a cost of NZ$12K.

Launched Business Wireless Broadband after building the case around available network capacity. It reached 1,000 live connections in its first month and grew roughly 25% month on month for six months.

Product & Propositions Manager

Moved into product from Skinny's customer care team and managed its website, app, self-service and support tools. Promotional campaigns increased customer spend 25% and reduced churn 10% while they ran.

Rebuilt the help site on a new API layer. Page loads became 60% faster and monthly page views rose 130%.